FAQs

Frequently Asked Questions

PhytoRX is winding down its commercial operations due to significant changes and uncertainty in the regulatory environment surrounding hemp and cannabinoid products.

Recent state-level regulatory changes, along with additional federal regulatory changes expected later this year, have created substantial uncertainty regarding the future legality and commercial viability of products like those sold by PhytoRX.

Under these conditions, continuing commercial operations would require additional infrastructure, expense, compliance resources, and operational complexity without sufficient certainty about the future of the market. Vertosa has therefore determined that it cannot responsibly continue funding and operating the PhytoRX commercial business under the current conditions.

This is a commercial wind-down and is not the result of a product recall or a known product safety or quality issue.

No. PhytoRX products are not being recalled as part of this commercial wind-down, and the decision to discontinue commercial sales is not the result of a known product safety or quality issue.

Customers who have already purchased PhytoRX products may continue to use them according to the applicable product instructions and labeling.

No. All recurring PhytoRX subscriptions will be paused effective September 1, 2026.

Beginning September 1, no new recurring subscription renewals or subscription charges will be processed.

Any subscription order that was successfully processed and charged before September 1 will be handled according to its order status and available inventory. Customers will not be charged for recurring subscription renewals after September 1.

No action is required from subscribers to stop future recurring charges.

Yes. Online product sales are currently expected to remain available through September 30, 2026, or earlier if available inventory is exhausted.

After commercial sales conclude, online checkout for PhytoRX products will be disabled and new product orders will no longer be accepted.

There is currently no decision or timeline for a return to commercial sales.

The regulatory environment remains uncertain.

If circumstances change materially in the future, the company may evaluate its options at that time. However, we do not want to make promises about a return until there is a clear and responsible path forward.

The PhytoRX website will remain available for the time being, although commercial purchasing will be discontinued after the final sales period.

The website may continue to provide educational information, scientific resources, and information about the PhytoRX platform and its development.

We want to be clear that maintaining these resources does not represent a formal transition of PhytoRX into a research or education organization. Any future direction will depend on the regulatory and business environment.

The PhytoRX website and newsletter will continue to provide relevant educational information, scientific developments, and updates about the PhytoRX platform as appropriate.

We encourage you to remain subscribed to the newsletter if you would like to receive future updates.

Healthcare professionals, researchers, universities, and other organizations interested in cannabinoid science or the work previously conducted through the PhytoRX platform may contact us at info@phytorx.co.

While PhytoRX is winding down commercial operations, we remain open to appropriate conversations and opportunities to share information, connect with professionals, and support greater understanding of cannabinoid science where appropriate.

At this time, however, we are not announcing a formal research program, clinical study program, or new research organization. Any future collaborations or initiatives will depend on available resources, regulatory conditions.

Orders that were successfully placed before commercial sales conclude will be processed based on available inventory and normal fulfillment procedures.

If an order cannot be fulfilled due to inventory availability, the customer will be contacted and an appropriate resolution, including a refund where applicable, will be provided.

The commercial wind-down does not automatically create a refund entitlement for products that have already been purchased and fulfilled. Existing orders remain subject to PhytoRX's applicable return, refund, and order policies.If an order is unable to be fulfilled because of inventory availability, the company will address the order appropriately, including providing a refund where applicable.

Yes. The decision to wind down commercial operations does not, by itself, mean that previously purchased products are being recalled. Customers should continue to follow the product labeling and instructions that accompanied their purchase. If you have a question about a specific product or order, please contact PhytoRX customer support.

The regulatory environment is evolving, and there are ongoing discussions and legislative efforts that could affect the future of the hemp industry.

However, there is currently not enough certainty regarding the timing, substance, or outcome of those developments for PhytorRX to responsibly base continued commercial investment and operations on the expectation that favorable changes will occur.

For that reason, the company has made the decision to wind down commercial operations under the current conditions rather than operate on the assumption that a future regulatory pathway will emerge.

No. The decision to wind down commercial sales is based on the regulatory and commercial environment surrounding the hemp and cannabinoid industry.

It is not a product recall and is not being announced because of a known product safety or quality issue.

Yes. While commercial sales are winding down, we intend to maintain appropriate communication with our community regarding the wind-down, customer matters, and relevant educational or company updates. We appreciate the trust our customers have placed in PhytoRX and want to ensure that everyone has clear information throughout the process.

For questions regarding an existing order, subscription, refund, or customer account, please contact PhytoRX customer support. For general inquiries, healthcare professional inquiries, or other business-related questions, please contact info@phytorx.co.

We appreciate your patience and understanding as we responsibly wind down commercial operations.

Accurate Dosing: We’ve eliminated the guesswork with our pump dispenser, offering precise, consistent dosing, with each pump delivering 50mg CBD and 25mg CBG
Rapid absorption: our cannabinoid delivery system has been engineered to quickly enter the bloodstream, lessening the wait time between ingestion and uptake.
Optimized Bioavailability: Unlike most gummies or tinctures made with distillate, PhytoRX uses nanoemulsion technology, offering exceptional bioavailability. Your body can more easily access and utilize the cannabinoids in our products.
Frustration-free packaging: Our easy-press pump dispenser is designed for sore or sensitive hands - no twisting or strain required.
Ease of use and flexibility: This product is completely water-compatible, meaning it seamlessly blends with your drink of choice, whether it’s your morning coffee, post-workout shake, or evening cup of tea (or all three!)

Simply add to your hot or cold beverage of choice and stir (avoid adding to beverages at boiling temperatures.)

PhytoRX has a moderate, bitter, earthy taste. This is because we are working with plant medicine in its raw form. We want to provide the nutrients and benefits of nature in its purest form, hence the slightly bitter, earthy taste. This signature taste would also help discourage accidental consumption by children.

This is best to be discussed with your healthcare provider. Dosing guidelines should be based on your individual needs and goals.

Please consult your healthcare provider before using this product if you are taking any medications or have a medical condition.

Use of CBD with medications such as warfarin, apixaban, rivaroxaban, clopidogrel, or other blood thinners may increase the risk of bleeding or alter clotting times. CBD may also interact with medicines used to manage seizures, immunosuppression, heart rhythm disorders, and certain antidepressants. Individuals taking these or similar medications should not use this product without consulting a healthcare professional.

This list is not comprehensive and may not include all medications that could interact with CBD or CBG. Discontinue use if you experience any adverse effects. PhytoRX products are intended for adult use only.

These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

All orders are shipped within 24-48 hours of receiving them. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Any beverage you normally drink. Some of the best flavor matches are: coffee, tea, orange juice, or smoothies.

Please do not infuse into an alcoholic beverage.

It can go into any hot or cold beverages as long as it avoids boiling liquid because boiling temperatures may impact the potency stability.

If you do not mind its bitter, earthy taste, then yes, you can take it straight.

Each pump will dispense around 8.2 mL, or 0.27 oz of liquid.

For best results, keep refrigerated and use within 60 days of opening.

PhytoRX has a 12-month shelf life when it is unopened. Once opened and exposed to air through the pump, we suggest completing consumption within 2 months.

Yes, PhytoRX can be stored on the kitchen counter or on a beverage cart, as long as it is consumed within 2 months after opening. Storing in the fridge can prolong the freshness, but it is not necessary.

Generally, we suggest starting with 1 pump a day and increasing to 2 if necessary. If you feel you need more than 2 pumps a day to manage your symptoms, please consult with your physician on the dosing details or give us a call or send us an email.